Mission and Values

For most water treatment companies, service and maintenance are integral parts of the business that bolster the primary function of selling treatment plants. Australian Water Asset Services recognizes that positioning service and maintenance solely as a support service can sometimes overlook the essential purpose of meeting the end user’s needs.

At AWAS, our mission is to restructure the support hierarchy to prioritize the end user—the customer—above all. This commitment means that every action, intention, and deed is focused on fulfilling our customers’ requirements. To uphold this promise, we adhere to a set of core values.

Every relationship is characterized by either explicit or implicit expectations regarding each party’s contributions to ensure optimal outcomes and satisfaction. All service levels necessitate a reciprocal exchange of value, and each partnership possesses unique needs, demands, and abilities. AWAS aspires for its relationships with employees, customers, and stakeholders to reflect this ethos of partnership, fostering enduring and robust connections.

Our words and actions define us. They are a call to action, to take responsibility for our successes and our failures. Believing that we can navigate through life and business without making mistakes is unrealistic; therefore, we must be ready to acknowledge our errors when necessary. AWAS does not promise to be infallible, but we commit to doing our utmost to avoid errors and, importantly, to owning and correcting them with integrity when they occur.

AWAS is committed to growth and aiding others in their growth. We believe that imparting knowledge, experiences, and skills to our colleagues and those we coach and mentor cultivates an educational and developmental environment. Our aspiration is that the education provided empowers others to achieve their full potential.